Descripción del puesto
As a Community Associate, you’ll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the CommunityGoals and Objectives:
- Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
- Ensure that your building is fully operational and processes are running efficiently.
- Drive growth and promotion of WeWork-provided service offerings.
- Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
- All of this while illustrating WeWork’s core values and working towards achieving our mission.
In this role, you’ll:Front Desk Management:
- Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
- Greet members and guests with a warm and welcoming demeanor.
- Ensure all visiting guests are in accordance with WeWork’s guest policy by ensuring all guests properly sign-in via Welkio iPad.
- Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.
- Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
- Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
- Keep the front desk clean and organized.
- Notify members of any food deliveries and couriers.
- Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
Greeting /Point of Contact
- Be the first and last point of contact for your building.
- Cover the front desk during business hours.
- Greet and check-in member guests.
- Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails.
- Manage We Member check-ins and check-outs.
- Prepare and distribute promotional materials to guests/potential members.
- Answer “walk-up” member and guest questions or refer inquirer to additional resources.
Membership Management
- Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
- Be active on the WeWork member network
- Solve member-related issues to ensure a cohesive community.
Events and Community Management
- Make posters for events
- Assist with set-up and breakdown of events, including ordering food and beverages
- Prepare newsletter
Building Operations and Management
- Assist with move-ins and move-outs; prepare and distribute member welcome packets
- Assist with building operations and maintenance to ensure highest level of member experience
- Fielding and assigning requests submitted through Zendesk
- Manage keycard activations and bike room access requests where applicable
- Ensuring the building is clean and well kept
- Ordering consumables
- Submit building receipts to the Community Lead and the Community Manager for expense reports
- Mail and Package responsibilities as needed
- Identify issues for escalation to the Community Lead and the Community Manager and document accordingly
Requisitos
Experience and Requirements
- College graduate with a four year degree preferred, but not required.
- Customer service and/or sales experience a plus
- Must have strong verbal and written communication skills
- Exceptional organizational and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Passion for entrepreneurial communities
- Passion and understanding for WeWork’s mission and values
- Proficient in basic computer skills
Beneficios
Life at WeWorkJust as we empower our community, we believe in empowering our team to create their own life’s work. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what make working here rewarding. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more about diversity at WeWork here.
